Client FAQ
Who is this for
Section titled “Who is this for”Sales people and agency partners answering an organiser’s questions by phone or in chat.
- The first eleven answers are the ones published on the landing page. Use them word for word.
- The second group covers questions that come up in calls; each answer is checked against how the product works.
- If a question is not here, do not improvise a number or a guarantee — ask the engineer.
Answers published on the landing page
Section titled “Answers published on the landing page”| Question | Answer |
|---|---|
| Do guests need to install an app? | No. They scan the QR code with their phone camera and a Telegram bot opens. That’s all. |
| What do we need to do on our side? | Nothing. We connect the station, rehearse it on site and run it throughout the event. It is handled end to end. |
| What if a guest doesn’t use Telegram? | Then they can’t get the pack: a sticker pack lives in Telegram, and that’s where it’s delivered. |
| How long does the pack take? | Usually a couple of minutes. Nobody waits at the station: the bot sends the link when it’s ready. |
| How much do the stickers look like the guest? | They carry the guest’s features into a chunky cartoon style. It’s a stylisation, not a photo. |
| Can someone get a second pack? | No: one pack per Telegram account. |
| What happens to the photos? | A photo is only taken after the guest agrees in the bot. Photos are deleted automatically within 72 hours; only service data stays in the database. |
| What if something breaks during the event? | We watch the station for the whole event and provide tech support — on site or on call, agreed before the date. |
| Can the station match our event’s look? | Yes: the station comes in your event’s colours and logos. The outfits on the stickers come from our catalogue. |
| What does the venue need to provide? | Space for a tablet stand, a power socket and a stable internet connection. We go through the details before the date. |
| How much does it cost? | We price each event individually. Leave a request and we’ll tell you. |
Source: the faq block of the landing page dictionaries
(en.ts).
Privacy and data
Section titled “Privacy and data”What exactly do you store about a guest? The Telegram account identifier and public profile name, the time of consent, the status of the request and the link to the pack. The photo and the images derived from it are files that are deleted automatically within 72 hours; the database never contains an image. Details: Privacy and data lifecycle.
How is consent collected? In the bot, before anything else: the guest reads a short text and taps Agree. The time is recorded. Until then the tablet shows no outfits and does not turn the camera on.
Can a guest ask to delete their data earlier? Yes. The operator deletes the guest’s records from the database at once. The photo and the images derived from it are not deleted by that action: they go with the automatic clean-up, within 72 hours of the photo. Copies of the database in backups age out within 14 days. The sticker pack itself belongs to the guest’s Telegram account and stays in Telegram; only the guest can delete it there. Procedure: Data deletion request.
Is the photo used to train anything or shown anywhere? We use it for one thing: it is sent to the AI image service to draw this guest’s stickers. We do not publish it and do not use guest photos in marketing — the faces on the landing page are fictional demo people. How the AI vendor treats images it receives is governed by that vendor’s terms for paid API use; if the client’s legal team needs that in writing, ask the engineer which vendor and plan are configured for the event.
Where is the data stored? On a cloud server outside Uzbekistan and, for the pack and the bot conversation, in Telegram. If the client’s legal team requires storage inside the country, raise it before agreeing terms: it is an open legal question for the project — see Known gaps.
Who can see the photos? Nobody through the product’s interfaces: the admin panel shows no photos. Server administrators technically can until the files are deleted.
What do you store about me when I fill in the form? Name, Telegram username, phone and whatever you typed in the optional fields, to reply to the request. Your IP address itself is not stored — only a one-way keyed hash of it, used to limit repeated submissions, and erased together with the rest of the request. Requests are anonymised automatically after 12 months, or on request at any time.
The guest experience
Section titled “The guest experience”How long does one guest spend at the station? About a minute: tap, scan, agree, choose, pose.
What if the guest is unhappy with the result? The operator can allow one more attempt for that guest. It is an exception, not a self-service option.
What if the pack does not arrive? The bot sends a “still working on it” message after five minutes. If it cannot deliver within fifteen, the guest is told the team will help, the operator is alerted and can retry the pack. The guest can also come back to the stand: the operator sees every pack and its link.
Do the stickers work outside Telegram? They are a Telegram sticker set. Guests use them in any Telegram chat.
Can children take part? The product has no age check. Whether and how minors take part, and who consents for them, is the organiser’s decision and should be agreed in advance.
Glasses, beards, head coverings, hair colour? The pipeline records hair, facial hair, skin tone and face shape and keeps them the same on all 12 stickers. It deliberately does not draw headphones, hats or jewellery from the photo. Results vary with the photo; it is a stylisation.
Which outfits are there? Six: teal bomber, business suit, denim jacket, black hoodie, cream sweater, burgundy dress.
What language does the guest see? Russian today. Other languages need preparation before the event.
Organisation
Section titled “Organisation”How many guests can one station serve? Plan for roughly 40–60 guests per hour per station, and tell us when guests arrive in waves. For several hundred guests we plan several stations and extra capacity in advance.
How far ahead do we need to book? Enough for branding and a rehearsal: brand materials about a week before the event. Larger events need more notice to prepare capacity.
What happens if the internet goes down? The station shows “no connection” and resumes when it is back. That is why we ask for a backup connection.
Does it work outdoors or in a dark hall? It needs even light on the face and a stable connection. A dark hall needs a small light at the stand; direct sun or a spotlight washes out the photo.
Can guests see each other’s packs? A pack link works for anyone who has it, as with any Telegram sticker set. We send it only to the guest.
Do we get statistics after the event? Yes: the number of packs made and delivered, and timing. No guest photos and no contact lists.
Can we have the guests’ contacts? No. We do not collect phone numbers or e-mails from guests, and Telegram accounts are used only to deliver the pack.
Where to go next
Section titled “Where to go next”- How to sell — the promise and non-promise lists.
- Venue requirements and branding.
- How a request is handled.
Last verified: 2026-11-13 against ai-sticker-pack@b715418 and ai-stickers-landing@e350ff5.